AI agent for WhatsApp
For companies that serve and sell at volume and need instant answers, with a handoff to the human team when the case calls for it.
Learn moreConversational intelligence
AI agents for companies that want to serve, sell and build loyalty through WhatsApp.
Ozia creates conversational intelligence for WhatsApp, automated service, conversational sales and customer relationships, connecting language, data and automation in interactions that are simple for customers and intelligent for managers.
24/7
presence across channels
1:1
personalized experience
Data
learning from conversations
For businesses of every size
Two ways to put conversational AI to work on your company's WhatsApp.
WhatsApp app
For companies that want customers to look up, request and track services inside the conversation itself.
See the simulatorQuick answer
What does Ozia do, in one sentence?
Ozia puts an AI agent inside your company's WhatsApp: it talks in natural language, understands what the customer wants, queries your internal systems and performs the task — booking, selling, recording an order, opening a ticket — without moving the person to another channel and without a queue.
- For the customer: an ordinary WhatsApp conversation, no menus, no ticket numbers.
- For the company: 24/7 service, intent data and execution wired into your systems.
- When it gets complex: the agent spots it and hands off to a person with full context.
Why Ozia?
Be where your customers already talk
WhatsApp is already the business channel for many Brazilian companies. Ozia brings service, sales and follow-up into that conversation, with no app to download, no forms to fill in and no channel switch.
Turn conversations into results
Scheduling, qualification, sales and repurchase happen in the conversation itself. Every interaction leaves intent data that helps marketing, product and sales decide better.
Build lasting relationships
The agent keeps context, checks history and hands the conversation to a person when needed, with everything already collected.
Platform
A conversational intelligence platform for service, sales and data.
Ozia combines AI agents, channel orchestration and contextual intelligence so every interaction generates an answer, continuity and a business signal.
Customers converse naturally. The company sees intent, history, commercial opportunities and areas for improvement without turning every channel into a separate operation.
Context-aware AI agents
They understand what the person wants, what has already happened and which response moves the conversation toward its goal.
Scalable service automation
It handles repetitive tasks, qualifies requests and routes sensitive cases to the right team.
Intelligence for decisions
It turns conversations into insights about intent, objections, frequent questions and revenue opportunities.
Journeys
A conversation can sell, serve, retain and generate business intelligence.
Connect
Channels customers already use
Understand
Intent, context and urgency
Act
Answer, automation or handoff
Learn
Insights for product, marketing and sales
WhatsApp App
WhatsApp App: your customers talk, Ozia gets things done.
For the customer, everything happens in a simple WhatsApp conversation. For the company, Ozia acts as an intelligent layer that serves, guides, retrieves data and triggers internal processes.
The AI agent understands intent, asks useful questions, presents options and performs tasks such as scheduling, selling, checking status, updating records, opening tickets or registering orders in connected systems.
The customer asks on WhatsApp
They write as they would to a person: to buy, reschedule, check, solve or follow up.
AI understands and guides
The conversation gathers context, identifies important data and offers clear paths to the next action.
Ozia retrieves and updates systems
When needed, the agent retrieves information, records changes and routes exceptions to the team.
Simulator
Simulate your company's conversational app inside WhatsApp.
Enter a few details and see examples of features that could appear in an automated conversation, focused on customer convenience and business execution.
O
Ozia App
online now
Hi, I need to solve this through WhatsApp.
Of course. Choose a function to continue.
I want a recommendation.
I can check your history and suggest the next step.
Possible features
Complete the simulator to generate a suggestion.
The answer will appear here with ideas for service, sales, data retrieval and internal actions that can happen inside WhatsApp.
- Answer questions and route requests.
- Retrieve information from internal systems.
- Register orders, appointments or tickets.
Use cases
Conversational AI use cases for revenue, retention and loyalty.
Conversational AI works best when it goes beyond service and participates in the entire journey: interest, choice, purchase, repeat purchase, support and ongoing relationships.
Ozia helps companies turn every interaction into an opportunity to guide better, sell at the right moment and keep customers close after the first conversion.
Health and aesthetics
Scheduling, follow-up and continuous care.
Automated conversations qualify interest, explain procedures, reduce no-shows, remind customers about follow-ups and suggest new sessions or packages based on their history.
- Appointment confirmation and recovery of open slots.
- Pre-service with frequent questions and intent screening.
- Post-procedure follow-up, satisfaction and repeat purchase.
Education
Student acquisition, enrollment and retention.
The conversational journey brings prospects and students closer with fast answers, personalized guidance and monitoring of dropout signals before attrition occurs.
- Lead qualification for courses, classes and scholarships.
- Nurturing prospects with clear next steps.
- Student engagement with notices, support and reactivation.
Services
Relationships that become recurring revenue.
Service companies can use conversations to receive requests, recommend plans, renew contracts, monitor satisfaction and identify customers most likely to buy again.
- Quotes, scheduling and follow-up in one flow.
- Additional offers at the moment of highest intent.
- Renewal alerts, support and cancellation prevention.
Pitch
The Ozia pitch in 90 seconds.
The video presents the brand's vision: replacing cold interfaces with conversational relationships, where every message helps companies respond better and learn faster.
FAQ
Frequently asked questions about conversational intelligence and AI agents.
Direct answers for companies that want to understand how an AI agent can serve, sell and execute processes through WhatsApp with operational safety and customer clarity.
What is conversational intelligence?
Conversational intelligence is the use of AI, data and automation to understand messages, answer customers, guide journeys and execute service, sales and relationship tasks in channels such as WhatsApp.
What is a WhatsApp AI agent?
A WhatsApp AI agent is a system that talks in natural language inside WhatsApp, understands customer intent, retrieves data from company systems and performs tasks such as scheduling, selling, recording orders or opening tickets, without the person leaving the conversation.
How does Ozia work on WhatsApp?
Ozia lets companies create AI agents on WhatsApp. The customer chats normally and the agent can serve, sell, retrieve information, record orders, schedule services and update data in internal systems.
Does Ozia replace human service?
No. Ozia automates repetitive tasks and handles simple interactions, but it identifies sensitive or complex cases and routes the conversation to the human team with all the context already collected.
Which industries can use conversational AI agents?
Health and aesthetics, education, services, retail and e-commerce can use conversational agents for service, sales, scheduling, support, retention, repeat purchase and loyalty.
Can Ozia query or update internal systems?
Yes. When integrated with company systems, Ozia can check status, history, calendar, records, orders or contracts, and register requests and update information according to defined rules.
How long does it take to deploy a WhatsApp AI agent?
It depends on scope. An agent focused on frequent questions and triage usually goes live within a few weeks. Flows requiring internal system integration, commercial rules and catalogue approval take longer, because they involve process mapping and testing with real conversations.
What is the difference between a traditional chatbot and an AI agent?
A traditional chatbot follows a menu tree and only answers what was scripted. An AI agent understands natural language, keeps conversation context, handles off-script questions and decides when to execute an action or hand off to a person.
Bring intelligence to the channels where your audience already talks to you.
Tell Ozia what your company handles today and see how an AI agent can join your operation.
I want to meet Ozia